Delete your account

Delete from the app

Sign in to the app and tap "6. About" → "[ Delete account ]". Your account and data are deleted after a 30-day grace period, during which you can cancel in the app. What is deleted and the exceptions (hashed phone number for 1 year, point ledger for 5 years, and so on) are listed in sections 2 and 5 of the Privacy Policy.

If you cannot use the app

If you lost your device or uninstalled the app, send a request with the form below. The Operator verifies your identity through the reply address and then starts the deletion (within 10 days of verification). To prevent someone else from deleting your account, requests that cannot be verified are not processed. You can also email us directly: (to be announced)